Q and A
Q.What is included in price?
A. Installation and tear down. Some delivery fees may apply in certain areas. (please call we can let you know)Some fees may be added for non traditional installs.
Q. How big of a tent do I need?
A. We can come out to you and do a site visit at your event location. We have a event planning chart to show you what size tent you need for your event. We would need to know if it is just a ceremony, sit down dinner and how many people you want to be able to cover.
Q. Are the tents clean?
A. All of our tents large or small get hand washed. Your wedding-backyard party – corporate tent will be of wedding quality. We spot clean our tents on site as well.
Q. How do we book the tent?
A. We will send you a quote for your event . The proposal must be signed and sent back to us and a deposit is required to confirm rental. Nothing held without signed confirmation and depoist.
Q. Is deposit refundable?
A. Yes the deposit is refundable up to 30 days prior to your event. Balance is due 18 days prior to installation date.
Q. What happens if I don’t need the tent ?
A. Once the 3O day window prior to event date has passed deposit is not refundable. Once balance is paid this is non refundable. However sometimes special circumstance arise and we try and work with our clients.
Q. Can I put a heater under the tent?
A. Yes heaters are fine under the tent just as long as it is 2ft away from any tent fabric this includes the walls as well.
Q. How do I know what will fit at our location?
A. We will come to your location and do measurement and walk you through the process. (Site visit is no charge in the Greater Victoria Areas) Please call and ask.
Q. Can we hang decorations in the tent?
A. Decorations are fine within the tent as long as no tape is used on any part of the tent. We can provide ideas on decorations or point you in the right directions.